Dispatch Supervisor
Dispatch supervisor is one of the most difficult jobs in emergency telecommunications. One day you're a dispatcher and the next day you're supervising your friends and peers. For the most part, there is very little deep, meaningful training for you, the supervisor. How to handle difficult conversations? How to influence the culture to make it a better place to work? How to help dispatchers -- and yourself -- handle stress more effectively?
Dispatch Supervisor is based in large part on the life-changing 911 Supervisor Leadership Academy hosted by The 360 Dispatcher. The very tools in this book are the same used by supervisors to improve themselves and influence their colleagues.
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Charles and Joe’s book, Dispatch Supervisor, is a great foundation filled with essential elements, like getting over the fear of being a leader, understanding what makes a great culture, and communicating powerfully. Without these skills, your life as a supervisor will be so much more difficult. After this book, and taking Joe’s classes, my life as a supervisor – and as a person – has changed dramatically for the better!
- Jolene Bina, Dispatch Supervisor, County of Monterey Emergency Communications Department
Dispatch supervisor is one of the most difficult jobs in emergency telecommunications. One day you're a dispatcher and the next day you're supervising your friends and peers. For the most part, there is very little deep, meaningful training for you, the supervisor. How to handle difficult conversations? How to influence the culture to make it a better place to work? How to help dispatchers -- and yourself -- handle stress more effectively?
Dispatch Supervisor is based in large part on the life-changing 911 Supervisor Leadership Academy hosted by The 360 Dispatcher. The very tools in this book are the same used by supervisors to improve themselves and influence their colleagues.
____
Charles and Joe’s book, Dispatch Supervisor, is a great foundation filled with essential elements, like getting over the fear of being a leader, understanding what makes a great culture, and communicating powerfully. Without these skills, your life as a supervisor will be so much more difficult. After this book, and taking Joe’s classes, my life as a supervisor – and as a person – has changed dramatically for the better!
- Jolene Bina, Dispatch Supervisor, County of Monterey Emergency Communications Department
Dispatch supervisor is one of the most difficult jobs in emergency telecommunications. One day you're a dispatcher and the next day you're supervising your friends and peers. For the most part, there is very little deep, meaningful training for you, the supervisor. How to handle difficult conversations? How to influence the culture to make it a better place to work? How to help dispatchers -- and yourself -- handle stress more effectively?
Dispatch Supervisor is based in large part on the life-changing 911 Supervisor Leadership Academy hosted by The 360 Dispatcher. The very tools in this book are the same used by supervisors to improve themselves and influence their colleagues.
____
Charles and Joe’s book, Dispatch Supervisor, is a great foundation filled with essential elements, like getting over the fear of being a leader, understanding what makes a great culture, and communicating powerfully. Without these skills, your life as a supervisor will be so much more difficult. After this book, and taking Joe’s classes, my life as a supervisor – and as a person – has changed dramatically for the better!
- Jolene Bina, Dispatch Supervisor, County of Monterey Emergency Communications Department