With the challenging and often unrecognized work you do, your comm center deserves to be a healthy and supportive place. In order to have that, each person must move from the inside out, to begin to understand their own motives and choices. The only person anyone can change is themselves. When there is a shift full of people who know this, your comm center will change. Joe Serio offers unique, high-energy, high-interaction programs that facilitate the process of change. He doesn’t shy away from asking tough, thought-provoking questions while entertaining and educating.

CULTURE · COMMUNICATION · LEADERSHIP · WELLNESS

Joe Serio


| KEYNOTE SPEAKER


| AUTHOR


| TRAINER


| MEDIA CONSULTANT


| FORMER CIA AGENT

Training Options

  • Training Courses

    1-3 Days
    Designed to create change within your organization—from your problem employees to your best & brightest.

  • Training Ranch

    1 Week
    An intensive 5-day boot camp in Bandera, TX, for learning proven strategies, tactics & leadership tools in a small-group setting.

  • Leadership Academy

    6 Months
    One, in-person class per month designed to raise self-awareness in 9-1-1 supervisors and how they interact with others.

  • Leadership Retreats

    1-5 Days
    Customized, intensive yet fun retreats to improve culture and inspire team members, these programs leave a lasting impact..

360 Dispatcher Events


  • I absolutely loved your webinar on Critical Elements in Training. I love watching sessions that change my outlook!

    Kris L. Nichols, ENP

    New River Valley 9-1-1 Authority, Christiansburg, VA

  • THANK YOU SO MUCH! I can’t say it enough. Your wisdom has given me the tools I’ve needed most of my life.

    Kedre Parsons

    Victoria Police Department 911, Victoria, TX

  • I had been in an abusive relationship for nearly 20 years and needed to get out. Your fear book gave me the strength to leave.

    9-1-1 Dispatcher

  • The Ranch is AMAZING, and you need to be there!

    Aubry Insco

    9-1-1 Communications Manager, Grand Prairie PD, Grand Prairie, TX

  • The Supervisor Academy was one of the best classes I have ever attended!!! I would recommend it 1000 times!

    Ashleigh Jackson

    Communications Supervisor, Montgomery Co Sheriff’s Office, Conroe, TX

Coming in 2024!

DISPATCHER SERIES


Dispatch Culture: 50 Lessons on Inspiring Excellence

Erin Hastings, ENP
Joe Serio, Ph.D.

Dispatch Trainer: 50 Lessons on Being a Great Teacher

Halcyon Frank, ENP
Joe Serio, Ph.D.

Dispatch Supervisor: 50 Lessons on Being a Great Leader

Charles Goodwin, ENP, CMCP
Joe Serio, Ph.D.

THE 360˚ DISPATCHER

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Contact Amy Patin:
979-922-9898
amy@joeserio.com


Contact Joe Serio:
936-577-8345
joe@joeserio.com


For Payments by Check:
Make out to Joe Serio Enterprises
Mail to 107 Loch Lomond St., Hutto, TX 78634