The 360 Dispatcher logo with a headset icon, featuring the words "Work," "Home," and "Life."

With the challenging and often unrecognized work you do, your comm center deserves to be a healthy and supportive place. In order to have that, each person must move from the inside out, to begin to understand their own motives and choices. The only person anyone can change is themselves. When there is a shift full of people who know this, your comm center will change. Joe Serio offers unique, high-energy, high-interaction programs that facilitate the process of change. He doesn’t shy away from asking tough, thought-provoking questions while entertaining and educating.

CULTURE · COMMUNICATION · LEADERSHIP · WELLNESS

Black and white portrait Joe Serio, wearing a dark shirt, standing with arms crossed against a light background.

Joe Serio

| KEYNOTE SPEAKER

| AUTHOR

| TRAINER

| MEDIA CONSULTANT

| FORMER CIA AGENT

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Training Options

  • Speaker at conference addressing audience

    Training Courses

    1-3 Days
    Designed to create change within your organization—from your problem employees to your best & brightest.

    LEARN MORE
  • Front entrance of a rustic wooden building with a sign reading "Mayan Ranch."

    Training Ranch

    1 Week
    An intensive 5-day boot camp in Bandera, TX, for learning proven strategies, tactics & leadership tools in a small-group setting.

    LEARN MORE
  • Group of people in a classroom holding certificates, with police department backdrop.

    Leadership Academy

    6 Months
    One, in-person class per month designed to raise self-awareness in 9-1-1 supervisors and how they interact with others.

    LEARN MORE
  • Black and white image of two people shaking hands

    Leadership Retreats

    1-5 Days
    Customized, intensive yet fun retreats to improve culture and inspire team members, these programs leave a lasting impact..

    LEARN MORE
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Classroom with a speaker presenting to an audience, a black and white photo displayed on a screen, and attendees seated at desks taking notes.
Man wearing a "FOCUS" t-shirt giving a presentation, pointing upwards, with a projector screen in the background and an audience in the foreground.
A group of people seated in a classroom applauding, with desks and notebooks visible. An American flag is mounted on the wall.
Group of people horseback riding on a dirt trail surrounded by trees and open landscape under a partly cloudy sky.
Man giving a presentation in front of a screen with a quote from Viktor Frankl. Audience members are seated facing him.
A man in a black shirt leans over a table in a wood-paneled room, engaging with attendees seated at tables. A nameplate on a desk reads 'Tracie Whalen, Aurora Police and Fire 9-1-1.' The setting appears to be a training or meeting, with a screen and
People gathered in a conference room sitting around a U-shaped table, attending a meeting or workshop. A presentation screen displays the acronym "CHAMPS" with corresponding words. The room has wood-paneled walls, and American flags are visible.
Person riding a longhorn steer at Mayan Ranch, Bandera, Texas, against a backdrop of a red-roofed building and blue sky.
Two individuals holding books titled "Joe Serio" stand on either side of a man in a black shirt, posing inside a warmly lit room with patterned carpet.
A large group of people attending a seminar or lecture in a conference room with tables and chairs, viewed from the back.
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360 Dispatcher Events

Featured
911 Supervisor Leadership Academy
May 13
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
May 14
POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
POST FALLS POLICE DEPARTMENT-POST FALLS, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
May 30
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
Jun 10
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
Jun 11
POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
POST FALLS POLICE DEPARTMENT-POST FALLS, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
Jun 30
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
Jul 8
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
Jul 9
POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
POST FALLS POLICE DEPARTMENT-POST FALLS, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
Jul 25
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
Aug 12
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
Aug 13
POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
POST FALLS POLICE DEPARTMENT-POST FALLS, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
Aug 29
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
Sep 2
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
Sep 3
POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
POST FALLS POLICE DEPARTMENT-POST FALLS, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Leadership Training Event
Sep 8
Mayan Ranch | BANDERA, TX
911 Leadership Training Event
Mayan Ranch | BANDERA, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

Mayan Ranch | BANDERA, TX
911 Supervisor Leadership Academy
Sep 22
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
Oct 7
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
ADA COUNTY SHERIFF'S OFFICE-BOISE, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ADA COUNTY SHERIFF'S OFFICE-BOISE, ID
911 Supervisor Leadership Academy
Oct 8
POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
POST FALLS POLICE DEPARTMENT-POST FALLS, ID

This program is open to directors, managers, supervisors, dispatchers, and call takers.

POST FALLS POLICE DEPARTMENT-POST FALLS, ID
911 Supervisor Leadership Academy
Oct 24
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Supervisor Leadership Academy
ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL

This program is open to directors, managers, supervisors, dispatchers, and call takers.

ST. JOHNS CO SO EMERGENCY COMMUNICATIONS & TRAINING CENTER-St. Augustine, FL
911 Leadership Training Event
Nov 10
Mayan Ranch | BANDERA, TX
911 Leadership Training Event
Mayan Ranch | BANDERA, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

Mayan Ranch | BANDERA, TX
911 Leadership Training Event
Mar 9
Mayan Ranch | BANDERA, TX
911 Leadership Training Event
Mayan Ranch | BANDERA, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

Mayan Ranch | BANDERA, TX

  • I absolutely loved your webinar on Critical Elements in Training. I love watching sessions that change my outlook!

    Kris L. Nichols, ENP

    New River Valley 9-1-1 Authority, Christiansburg, VA

  • THANK YOU SO MUCH! I can’t say it enough. Your wisdom has given me the tools I’ve needed most of my life.

    Kedre Parsons

    Victoria Police Department 911, Victoria, TX

  • I had been in an abusive relationship for nearly 20 years and needed to get out. Your fear book gave me the strength to leave.

    9-1-1 Dispatcher

  • The Ranch is AMAZING, and you need to be there!

    Aubry Insco

    9-1-1 Communications Manager, Grand Prairie PD, Grand Prairie, TX

  • The Supervisor Academy was one of the best classes I have ever attended!!! I would recommend it 1000 times!

    Ashleigh Jackson

    Communications Supervisor, Montgomery Co Sheriff’s Office, Conroe, TX

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City of Waco logo with stylized "W" and star
Seal of Travis County, Texas featuring a star, skyline, and wheat imagery.
Seal of the Federal Bureau of Investigation (FBI) with Department of Justice text, featuring a red, white, and blue shield with laurel branches and stars.
Lancaster, Texas logo featuring a stylized red "L" and an outline of Texas with a star symbol.

Coming in 2024!

DISPATCHER SERIES

Book cover of 'Dispatch Culture' featuring a blue and green theme, with images of people in discussion and an ECG line, authored by Erin Hastings and Joe Serio.

Dispatch Culture: 50 Lessons on Inspiring Excellence

Erin Hastings, ENP
Joe Serio, Ph.D.

Book cover of "Dispatch Trainer" by Halcyon Frank and Joe Serio, featuring silhouettes and a heartbeat line, with the subtitle "50 Lessons on Being a Great Teacher."

Dispatch Trainer: 50 Lessons on Being a Great Teacher

Halcyon Frank, ENP
Joe Serio, Ph.D.

Book cover of "Dispatch Supervisor: 50 Lessons on Being a Great Leader" by Charles Goodwin and Joe Serio. Features a headset image and blue, black, and yellow color scheme.

Dispatch Supervisor: 50 Lessons on Being a Great Leader

Charles Goodwin, ENP, CMCP
Joe Serio, Ph.D.

THE 360˚ DISPATCHER

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Contact Amy Patin:
979-922-9898
amy@joeserio.com

Contact Joe Serio:
936-577-8345
joe@joeserio.com

For Payments by Check:
Make out to Joe Serio Enterprises
Mail to 107 Loch Lomond St., Hutto, TX 78634