This class delivers proven tools and techniques for improving interactions with difficult people to result in fewer disagreements, less conflict, and greater satisfaction.
ABOUT THE CLASS
Areas to be addressed include:
Strategies and tactics for influencing the direction of a conversation
4 personality types and how to communicate with them
How to manage yourself before, during, and after conflict
Practical language, scripts, scenarios
PROGRAM COST
This class is offered at the special rate of $175.00 per person.
MEET YOUR INSTRUCTOR
Joe Serio, Ph.D. is a popular and entertaining trainer who delivers insightful and thought- provoking material. His content is rich in practical, proven techniques for effective communication with a wide variety of personality types.
His communication skills have been honed in a wide variety of settings, including growing up in a large family, driving a taxi in New York, investigating the Russian mafia in Moscow, living in China, and working in government agencies.
TRAINING LOCATION & PARKING INFORMATION:
Training will be held in the police department auditorium suite #103. Parking is available in front of the building.
Contact:
If you need to get in contact with someone in the training division contact Steven Turchin at 623-222-4721 or steven.turchin@surpriseaz.gov.
UPON REGISTERING:
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