Emotional Intelligence

We experience emotions—positive and negative—that we developed years ago. And we each bring that history into every relationship, every job, and every situation. If the emotions we hang on to are unhealthy, so are our reactions in the workplace. Countless hours are wasted by people who can’t handle their situations effectively. Feelings get hurt, people critical to the team’s success stop talking to each other, and problems get swept under the rug only to reemerge far worse later. It’s difficult to pursue excellence when your people are indulging their lowest emotions.

Emotional Intelligence outlines how your people can improve the way they look at, process, and manage their emotions, converting their knee-jerk reactions into even-handed responses. This book also shows how to understand other people’s emotions and interact with them more effectively.

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I’ve read Emotional Intelligence several times. It hits the mark! My wife picked it up and we had some excellent conversations. I would like one for each of our employees to share with a significant other.

- Carl Simpson, CEO, El Paso-Teller County 9-1-1 Authority, Colorado Springs, CO