With the challenging and often unrecognized work you do, your comm center deserves to be a healthy and supportive place. In order to have that, each person must move from the inside out, to begin to understand their own motives and choices. The only person anyone can change is themselves. When there is a shift full of people who know this, your comm center will change. Joe Serio offers unique, high-energy, high-interaction programs that facilitate the process of change. He doesn’t shy away from asking tough, thought-provoking questions while entertaining and educating.

CULTURE · COMMUNICATION · LEADERSHIP · WELLNESS

Joe Serio

| KEYNOTE SPEAKER

| AUTHOR

| TRAINER

| MEDIA CONSULTANT

| FORMER CIA AGENT

Training Options

  • Training Courses

    1-3 Days
    Designed to create change within your organization—from your problem employees to your best & brightest.

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  • Training Ranch

    1 Week
    An intensive 5-day boot camp in Bandera, TX, for learning proven strategies, tactics & leadership tools in a small-group setting.

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  • Leadership Academy

    6 Months
    One, in-person class per month designed to raise self-awareness in 9-1-1 supervisors and how they interact with others.

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  • Leadership Retreats

    1-5 Days
    Customized, intensive yet fun retreats to improve culture and inspire team members, these programs leave a lasting impact..

    LEARN MORE
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360 Dispatcher Events

Featured
9-1-1 Supervisor Mini Leadership Academy (Private Event)
Apr 26
Montgomery County Department of Public Safety-Eagleville, PA
9-1-1 Supervisor Mini Leadership Academy (Private Event)
Montgomery County Department of Public Safety-Eagleville, PA

This program is open to directors, managers and supervisors

Montgomery County Department of Public Safety-Eagleville, PA
9-1-1 Supervisor Leadership Academy
May 13
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Supervisor Leadership Academy
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Huntingtown Volunteer Fire Department.

CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Supervisor Leadership Academy
May 17
MONTGOMERY COUNTY SHERIFF'S OFFICE-Conroe, TX
9-1-1 Supervisor Leadership Academy
MONTGOMERY COUNTY SHERIFF'S OFFICE-Conroe, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

MONTGOMERY COUNTY SHERIFF'S OFFICE-Conroe, TX
Changing 911 Culture Workshop
May 19
Mayan Ranch | BANDERA, TX
Changing 911 Culture Workshop
Mayan Ranch | BANDERA, TX

This program is open to directors, assistant directors, managers, training coordinators, quality assurance personnel, and supervisors

Mayan Ranch | BANDERA, TX
9-1-1 Supervisor Leadership Academy
Jun 10
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Supervisor Leadership Academy
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Huntingtown Volunteer Fire Department.

CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Supervisor Leadership Academy
Jun 14
MONTGOMERY COUNTY SHERIFF'S OFFICE-Conroe, TX
9-1-1 Supervisor Leadership Academy
MONTGOMERY COUNTY SHERIFF'S OFFICE-Conroe, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

MONTGOMERY COUNTY SHERIFF'S OFFICE-Conroe, TX
9-1-1 Supervisor Leadership Academy
Jun 17
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA

This program is open to directors, managers, supervisors, dispatchers, and call takers.

COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
Jul 3
SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
SALINA POLICE DEPARTMENT-Salina, KS

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Salina Regional Training Center.

SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
Jul 15
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA

This program is open to directors, managers, supervisors, dispatchers, and call takers.

COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
Improving Emotional Intelligence
Jul 18
J.C. DOYLE PUBLIC SAFETY BUILDING-Pearland, TX
Improving Emotional Intelligence
J.C. DOYLE PUBLIC SAFETY BUILDING-Pearland, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

J.C. DOYLE PUBLIC SAFETY BUILDING-Pearland, TX
Positive Interaction with Difficult People
Jul 19
J.C. DOYLE PUBLIC SAFETY BUILDING-Pearland, TX
Positive Interaction with Difficult People
J.C. DOYLE PUBLIC SAFETY BUILDING-Pearland, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

J.C. DOYLE PUBLIC SAFETY BUILDING-Pearland, TX
9-1-1 Supervisor Leadership Academy
Jul 31
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Supervisor Leadership Academy
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Huntingtown Volunteer Fire Department.

CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Supervisor Leadership Academy
Aug 14
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA

This program is open to directors, managers, supervisors, dispatchers, and call takers.

COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
Aug 27
SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
SALINA POLICE DEPARTMENT-Salina, KS

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Salina Regional Training Center.

SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
Aug 29
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Supervisor Leadership Academy
CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Huntingtown Volunteer Fire Department.

CALVERT COUNTY SHERIFF'S OFFICE-Prince Frederick, MD
9-1-1 Leadership Training Event
Sep 9
Mayan Ranch | BANDERA, TX
9-1-1 Leadership Training Event
Mayan Ranch | BANDERA, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

Mayan Ranch | BANDERA, TX
9-1-1 Supervisor Leadership Academy
Sep 23
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA

This program is open to directors, managers, supervisors, dispatchers, and call takers.

COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
Sep 25
SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
SALINA POLICE DEPARTMENT-Salina, KS

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Salina Regional Training Center.

SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
Sep 27
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX

Training will be held at The Development Center. This program is open to supervisors, assistant managers, and managers.

ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
Oct 21
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA

This program is open to directors, managers, supervisors, dispatchers, and call takers.

COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
Oct 23
SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
SALINA POLICE DEPARTMENT-Salina, KS

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Salina Regional Training Center.

SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
Oct 25
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX

Training will be held at The Development Center. This program is open to supervisors, assistant managers, and managers.

ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Leadership Training Event
Nov 11
Mayan Ranch | BANDERA, TX
9-1-1 Leadership Training Event
Mayan Ranch | BANDERA, TX

This program is open to directors, managers, supervisors, dispatchers, and call takers.

Mayan Ranch | BANDERA, TX
9-1-1 Supervisor Leadership Academy
Nov 18
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA

This program is open to directors, managers, supervisors, dispatchers, and call takers.

COBB COUNTY 911 DEPARTMENT OF COMMUNICATIONS-Marietta, GA
9-1-1 Supervisor Leadership Academy
Nov 20
SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
SALINA POLICE DEPARTMENT-Salina, KS

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Salina Regional Training Center.

SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
Nov 22
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX

Training will be held at The Development Center. This program is open to supervisors, assistant managers, and managers.

ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
Dec 13
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX

Training will be held at The Development Center. This program is open to supervisors, assistant managers, and managers.

ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
Dec 18
SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
SALINA POLICE DEPARTMENT-Salina, KS

This program is open to directors, managers, supervisors, dispatchers, and call takers. Training will be held at the Salina Regional Training Center.

SALINA POLICE DEPARTMENT-Salina, KS
9-1-1 Supervisor Leadership Academy
Jan 24
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX

Training will be held at The Development Center. This program is open to supervisors, assistant managers, and managers.

ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
Feb 21
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX
9-1-1 Supervisor Leadership Academy
ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX

Training will be held at The Development Center. This program is open to supervisors, assistant managers, and managers.

ALTON POLICE DEPARTMENT PUBLIC SAFETY COMMUNICATIONS-Alton, TX

  • I absolutely loved your webinar on Critical Elements in Training. I love watching sessions that change my outlook!

    Kris L. Nichols, ENP

    New River Valley 9-1-1 Authority, Christiansburg, VA

  • THANK YOU SO MUCH! I can’t say it enough. Your wisdom has given me the tools I’ve needed most of my life.

    Kedre Parsons

    Victoria Police Department 911, Victoria, TX

  • I had been in an abusive relationship for nearly 20 years and needed to get out. Your fear book gave me the strength to leave.

    9-1-1 Dispatcher

  • The Ranch is AMAZING, and you need to be there!

    Aubry Insco

    9-1-1 Communications Manager, Grand Prairie PD, Grand Prairie, TX

  • The Supervisor Academy was one of the best classes I have ever attended!!! I would recommend it 1000 times!

    Ashleigh Jackson

    Communications Supervisor, Montgomery Co Sheriff’s Office, Conroe, TX

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Coming in 2024!

DISPATCHER SERIES

Dispatch Culture: 50 Lessons on Inspiring Excellence

Erin Hastings, ENP
Joe Serio, Ph.D.

Dispatch Trainer: 50 Lessons on Being a Great Teacher

Halcyon Frank, ENP
Joe Serio, Ph.D.

Dispatch Supervisor: 50 Lessons on Being a Great Leader

Charles Goodwin, ENP, CMCP
Joe Serio, Ph.D.

THE 360˚ DISPATCHER

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Contact Amy Patin:
979-922-9898
amy@joeserio.com

Contact Joe Serio:
936-577-8345
joe@joeserio.com

For Payments by Check:
Make out to Joe Serio Enterprises
Mail to 107 Loch Lomond St., Hutto, TX 78634