Dispatcher Stress

Working in a 9-1-1 communications center can take a toll. Recent studies have proven the link between handling traumatic calls of a life-threatening nature and the onset of burnout, compassion fatigue, and even PTSD symptoms. Over the life of a 9-1-1 professional’s career, these symptoms—including emotional numbing, avoidance and isolation, and hyper-vigilance—can cause effects felt both on and off the job. We may grow disconnected from callers and coworkers, seem distant to family and friends, and perceive the world in a different way. Those who thrive in their 9-1-1 career for the long haul—to retirement and beyond—do something differently. With the tools and perspectives found in this book, every 9-1-1 professional can more easily leave work at work, sleep better, and chart a course for less stress and more happiness.

Written with a former 9-1-1 dispatcher with the Los Angeles Police Department, the tools are tried and true. A short and accessible read, this book is found in 9-1-1 centers all across the country, praised for its easy-to-use takeaways and relatable voice. Perfect for reading while at the console.

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As a dispatcher of 10+ years, I found this book absolutely amazing. Many of the "stress" books aimed at first responders ignore the dispatcher — however, our job is crucial and presents unique challenges to overcoming stress. This book addresses a lot of the unique challenges effectively and realistically.

- Jennet Sullivan, dispatcher, Cedar Park Police Department