Great communication skills make ALL the difference!
All too often the workplace is filled with tension. Animosity can seep into the department and rot away the morale, damage the culture, and keep people from wanting to come to work.
Problems with retention, sick leave, retirement and other organizational dynamics can often be traced to communication issues.
THE COURSE
The 3-Day course will address:
Effective Listening Strategies
Managing and Resolving Conflict; Tactics for De-Escalation
Healthy Ways to Avoid Arguments
Strategies for Communicating with Various Personality Types
Fight, Flight, Freeze, and Fawn: Brain Science Behind Your Communication
Rapport Building and Customer Service
Fear and Resistance Related to Communication
Improving Emotional Intelligence for More Effective Communication
WHAT YOU WILL RECEIVE
Each participant will receive:
A bound workbook that includes principles of communication and scripts for a variety of situations
24 hours of training
Program certificate
PROGRAM COST
The 3-Day course tuition is $525.00 per person. This includes all workbooks, certificate, morning refreshments, and snacks.
MEET YOUR INSTRUCTOR
Joe Serio, Ph.D., is a popular and entertaining trainer who delivers insightful and thought-provoking material. His content is rich in practical, proven techniques for effective communication with a wide variety of personality types. Joe holds a doctorate in criminal justice with a specialization in leadership and organizational behavior.
He is the author of books on emotional intelligence, fear and resistance, resilience, time management, public speaking, and others. His communication skills have been tested in a wide variety of settings including growing up in a large family, driving a taxi in New York, investigating the Russian mafia in the former Soviet Union, living in China, and working in government agencies.
PARKING:
Parking is available at the building.
CONTACT:
If you need to reach the training center on the day of the training, please call Tanya Keeton, 480-688-4259. Training will be in classroom PD1.
UPON REGISTERING:
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